Ineffiency

My husband Mbulelo Thomas submitted a funeral claim for his late brother.He had a funeral policy with Avbob but in February 2023 but switched to Capitec and was assured that switching from another company to capitec means there wil be no waiting period,which means in time of death capitec will pay out the death claim.Unfortunately his brother whom he had long insured with avbob before switching to Capitec passed on early April.My husband submitted a claim on 05April 2023 but up until now they have not responded to him positively or negatively yet the burial day is on Friday 13 April 2023.They have so fussy sending from pillar to post ,asking him for different documents,once he submits that particular document,they request another one and to find out that the information they looking for is in the document he sent them earler on.With fury he has been phsyically to capitec bank countless times and speak to their head office and that did not yield good results.I find this unacceptible with high level of iefficiency and *************.Now we would be thrilled to know if they paying out or not today before 10h00 because we have a funeral to arrange for and we only have one day remaining before the day of the funeral.