Inefficient Service!!!!!!!!!!!!!!!

I called Capitec on the 02/04/2026 requesting to change my debit order date for the funeral cover. It was confirmed by the consultant that the debit order was changed and I also informed that the debit order should not go through on the 20th of this month. Everything was confirmed and to my surprise I was debited this month. Upon calling them the dis-interested consultants tells me that they cannot reverse the payment. They showed that they were not interested with my circumstances and simply said no the debit order cannot be reversed. I have been paying exuberbant amount of money for the funeral cover and never once was my payment not made. I only wanted this month's cover to be set for the 1st of May. I am so disgusted at this bank.