Inefficient Service

<br> <br> Query *** lodge with Capitec <br> <br> A complaint had been lodged on the 5 August 2015 telephonically were I had been in a situation of ATM theft. <br> <br> <br> <br> Funds had been removed from my account. I had flagged customer services that I suspected that there were ********** activities that may take place account so I called in to avoid it before any deductions take place however, due to the inefficient service I received from the consultant monies had been withdrawn from my account. I had lodge a complaint about this but have gotten no feedback from Capitec bank since then, yet I was told to wait for 11 days until an investigation into the matter would be resolved and Capitec bank will provide feedback.<br> <br> It's been almost a month and I've made attempts contacting Capitec bank with no response. I feel this is a dishonourable treatment from Capitec as I'm a client for a long period of time and a good patron. I seek a (clear) reply regarding my complaint as this information from Capitec should have been provided is now long overdue. <br> <br> I would also like to add that if the consultant had assisted then I would not have been a victim to a crime.