Inefficient Capitec Relationship Banking consultants and Business Banking support services

I provide a business administration service to my clients, which includes opening of bank accounts for newly registered companies. Capitec Relationship Suite consultants do not listen to understand which results in my questions having to be repeated and even though I repeat my questions I do not get direct answers to my questions. Everyone just wants to transfer my calls to another department or to the consultant who assisted me by e-mail. The reason I am calling is because the consultant on the e-mail is not assisting me effectively, now on top of that, the consultant on the phone is not listening and therefore also not assisting me effectively. The inefficiencies of call centres will not be missed when AI takes over completely. I opened an account which was finalised on the 16th April. Up to today, I am calling and e-mailing and still cannot get someone to send me my welcome pack and online banking log in details. What do I have to do???? What is it going to take please HELP!!!