Indifference and Unaccountability

I telephoned help desk(Tebogo) to stop a payment I had made the previous day to an FNB Account. I told them that I believed I had been a victim of a ****. Tebogo said that we would know later that day whether the request had been successful and I would be contacted by the bank.The reference number for this call is ***5.<br> <br> At about 4.30 the same day I telephoned the Help Desk again and was told by another person that she had no information.<br> <br> On Monday 8th February I telephoned the bank again and gave a police case number. I was told by this person that they still didn't know whether the stop payment had been successful as internet banking were handling this.<br> <br> On Thursday 11th February I 'phoned again and was told that it would take 7 working days to get an answer.<br> <br> On Monday 15th February @ 10.25 I received an sms from Capitec Bank informing me that the recall request was unsuccessful due to no authority to debit.<br> <br> Edenvale branch informed me that FNB had to give permission for the recall!<br> <br> I sent a letter of complaint to Capitec on 15th that I was not given this information at the time of my request for recall! Still awaiting a reply from them!<br>