Increased term for what?

I have had some experiences with Capitec and it is affecting me financially, sad thing is even though i am being affected financially theirs no accountability taken from their side, and this is frustrating.

On the 30/06/20 i get an email saying my loan term will be extended by another 2 months, why? I have never had a break in payment during the lockdown, my bill was payed as normal so why would u wana recover lost insurance premiums if nothing has changed?

Then they say they can assist with recalculating the payments, which i was already forced to do initially because of ur ***** up.

I would like to take this matter further as i am really not happy with Capitec