Incorrectly listed on ITC.

I have a personal loan with Capitec. I have never been late with my payments. September 19 2019, my debit order was taken much earlier as what my contract stated it to be. I went into the bank at Brigh****er Cummins, My payment was then reversed and paid back into my account. The next day it again was taken and again I went in and sorted it out, just to find that on the third day it was again taken. Finally it was rectified and paid back to me.

I am now being halted from purchasing a vehicle because Capitec has now listed me on Transunion, Compuscan and Experian as being in arrears. This is obviously now on my ITC. I have contacted Capitec and both Complaints department and credit / collections could NOT see on their system, that my account is in any arrears, yet it shows up on my itc.

I am awaiting apitec to rectify this, but now it is taking time for investigation by Ashley Martin. My reference number is ***3. I am writing this in hope to speed up the process so that my name can please be cleared and updated on the various itc sites. Without this, I can not purchase my vehicle which I need soon.

Please can someone just speed up this process as this is very frustrating and I feel that my name is *****ed without me being at fault. I am not fighting, I just need a quick resolution to this problem.

Please assist me with this as I have never been late with any payments. If this is not resolved I will be forced to take legal action.

Kind regards.

Wynand