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amogelang D

1 reviews | Active since Dec 2015

03 Dec 2015, 17:46

incorrect transfer

So on monday evening i made a transfer using cellphone numbers to someone of the same account as me (capitec), i mistakenly entered the last 2 digits wrong and the money was sent to wrong account. I agree that i made a mistake but what ****es me off is the manager at Van der hoff branch in pretoria where i reported my fault told me that there is nothing they can do about it. My R1 100 that i deposited cant b refunded since the person i deposited money to had withdawn the money. I opened the case and provided them with case number but still they say they cant assist me.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Dec 2015, 09:23
Official
Hello spontjo,

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,