Incorrect terms

Hi

I wrote an email to *** on the 15/02/21 complaining about the terms on my loan be more than what I know they should be and another one on 01/03/21 to *** about the same problem and no response has been received from capitec. I took a loan from capitec in 2019 for 60 months, in Jan 2020 I took an additional load and in March 2020 I combined both to make 1 loan and started with the premium from April with the term now 61 months. I did not get a payment holiday from capitec during lockdown. After my Feb 21 payment my remaining term should be 50 but capitec sent me an sms saying it's 52. I want to know what happened to my other 2 payments? From April 20 to Feb 21 I have paid 11 months and from 61 months term I should be left with 50 months...