EM
Esther M
1 reviews | Active since Mar 2014
29 Apr 2019, 12:33
INCORRECT STATEMENT
Incident# ********** 5 After waiting for almost two months to get the correct and updated statement and after sending the proof of payments not once or twice three times from last year September 2018 I still get incorrect figures. Last year I requested my load statement and my closing balance was R10270.83 and now in 2019 April, my balance is R9866.36.
CAN SOMEONE CALCULATE THAT PROPERLY AND GIVE ME A CORRECT AND ACCURATE STATEMENT!!!!!
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Replies (3)
Capitec Bank's replyOfficial
30 Apr 2019, 08:41I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply30 Apr 2019, 08:41
Official
I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
EM
Esther M's updateReviewer Update
30 Apr 2019, 08:55I have spoken to her and she referred me to Adelaide(person who sent her my bank statement) when I contacted that Adelaide person and am told she doesn't take calls from clients for whatever reason "is she deaf or not willing to account to her failure of not being able to calculate figures? and the receptionist didn't even want to give me her email Address.
I want Capitec to read this very clear, I am sick and tired of this stupid games am playing here. Last year my closing balance on the statement that i have received from CAPITEC was R10270 in July and I have been paying R700 since then every month without failure now my balance is R9800 what kind of sick joke is this? I was told to send through all my proof of payments from Last year with I did 3 times and still, people can't allocate simple figures! I have been waiting for 7 working days every month since the beginning of March trying to resolve this, what more do you want me to do?
This is the last 7 working days am giving you to sort this out or prepare yourself for Legal Actions and sick of this!
EM
Esther M's update30 Apr 2019, 08:55
Reviewer Update
I have spoken to her and she referred me to Adelaide(person who sent her my bank statement) when I contacted that Adelaide person and am told she doesn't take calls from clients for whatever reason "is she deaf or not willing to account to her failure of not being able to calculate figures? and the receptionist didn't even want to give me her email Address.
I want Capitec to read this very clear, I am sick and tired of this stupid games am playing here. Last year my closing balance on the statement that i have received from CAPITEC was R10270 in July and I have been paying R700 since then every month without failure now my balance is R9800 what kind of sick joke is this? I was told to send through all my proof of payments from Last year with I did 3 times and still, people can't allocate simple figures! I have been waiting for 7 working days every month since the beginning of March trying to resolve this, what more do you want me to do?
This is the last 7 working days am giving you to sort this out or prepare yourself for Legal Actions and sick of this!
EM
Esther M's updateReviewer Update
30 Apr 2019, 08:55I have spoken to her and she referred me to Adelaide(person who sent her my bank statement) when I contacted that Adelaide person and am told she doesn't take calls from clients for whatever reason "is she deaf or not willing to account to her failure of not being able to calculate figures? and the receptionist didn't even want to give me her email Address.
I want Capitec to read this very clear, I am sick and tired of this stupid games am playing here. Last year my closing balance on the statement that i have received from CAPITEC was R10270 in July and I have been paying R700 since then every month without failure now my balance is R9800 what kind of sick joke is this? I was told to send through all my proof of payments from Last year with I did 3 times and still, people can't allocate simple figures! I have been waiting for 7 working days every month since the beginning of March trying to resolve this, what more do you want me to do?
This is the last 7 working days am giving you to sort this out or prepare yourself for Legal Actions and sick of this!
EM
Esther M's update30 Apr 2019, 08:55
Reviewer Update
I have spoken to her and she referred me to Adelaide(person who sent her my bank statement) when I contacted that Adelaide person and am told she doesn't take calls from clients for whatever reason "is she deaf or not willing to account to her failure of not being able to calculate figures? and the receptionist didn't even want to give me her email Address.
I want Capitec to read this very clear, I am sick and tired of this stupid games am playing here. Last year my closing balance on the statement that i have received from CAPITEC was R10270 in July and I have been paying R700 since then every month without failure now my balance is R9800 what kind of sick joke is this? I was told to send through all my proof of payments from Last year with I did 3 times and still, people can't allocate simple figures! I have been waiting for 7 working days every month since the beginning of March trying to resolve this, what more do you want me to do?
This is the last 7 working days am giving you to sort this out or prepare yourself for Legal Actions and sick of this!