Incorrect payment

I’m deeply disappointed with Capitec’s response regarding a mistaken immediate payment I made on 16 July 2025.

I accidentally transferred R800 from my Capitec account ***) to the wrong FNB account number (***). Capitec has now told me they are unable to help because it was an immediate payment — even though I clearly made a mistake and need their help to recover my funds.

I have proof of payment and explained the situation in detail. At first, they said they would investigate with FNB, but now they’re giving me conflicting feedback and closing the case without resolution.

This is unfair and upsetting. I am asking Capitec to please act in good faith, trace the funds properly, and help me recover my R800.

Phindile Sithole 📞 *** 📧 ***