Incorrect Money Transfer

<p>Good Day </p> <p> </p> <p>On the 2nd of January i incorrectly transfered money into an incorrect number via mobile banking, </p> <p>I then immediately contact Capitec customer services and was told that there is nothing they can do but then they will try contact the incorrect recipient and ask him to reverse the money, however whilst i was still on the phone with them i tried contacting him and the phone went straight to voicemail. I advised the lady i was speaking with and she told me that since its a public holiday there is not much they can do. i Then asked for the them to put the funds on hold till the issue is resolved and she advised that they can only do that for 24 hours and if the incorrect recipient does not respond by then unfortunately they would have to release the funds to him. </p> <p>I pleaded that something be done in regards with getting hold of the client but they could noit assist, and was told that this will be escalated to their admin department, </p> <p>On the 3rd on jan i called back and the agent who assisting me told me the turnaround time is 48 hours and i will receive feedback on the 4th, </p> <p>On the 4th again there was still no feedback from the bank i then called in and the lady i spoke to me that such issues take over 7 days to be resolved, i then explained to lady from day but she was not willing to hear me out and as well as my fustrations with this regard. I asked for her to put me through to their Admin department sincxe their handling the case but she did not want and told they are the only ones who are allowed to speak to the department. Seeing as we were not going forward i asked for her to put me through to her manager, i spoke to the manager and she then told me that all they can do from their side is to keep trying to contact the customer other than that i will have to go to the police station and open a case. I then asked that the lady to give me the details of the recipient seeing that at the police they are going to need these but she told me i must use the number. Whilst we were still at that it came to mind that if you are a capitec account holder there is more than one number that gets captured on the system (Usually 2 Next of Kins). I tried to plead with her to contact the next kins and she told me that they do not contact them with such cases. </p> <p>I see it pointless for me to go to the police station with insufficient info and getting court orders and all that will still be a huge drag and it might be a lifetime before this can be resolved.</p> <p>Please can i get help with this matter i really need my money back. </p>