INCORRECT LOAN OUTCOME

I recently app**** for a student loan through Capitec and unfortunately received a rejection. I queried the reason for this outcome but did not receive any response. Following this, I app**** for a student loan through FNB, which was approved within one hour, and the funds were disbursed immediately. The very next day, after receiving Capitec’s rejection, I was contacted by a representative who informed me that not only had my student loan been approved, but I also qualified for a credit card and a personal loan of R172,000. I explained to the representative that I had already been rejected by Capitec, of which she was unaware. Had I not received the initial rejection from Capitec, I would not have proceeded with the FNB application. This inconsistency has caused unnecessary confusion and inconvenience. I kindly request clarification regarding the handling of my application and the contradictory communication I received.