SK
Steve K
1 reviews | Active since Jul 2014
14 Apr 2026, 13:05
Incorrect Interest charge
Capitec are charging me interest on my credit card even though I settled it in full befell before the due date. I called the in-app callcentre and they were unable to tell me why I had been charged interest ? They assured me they would email me back with a clear breakdown of why this was charged. This has not happened . What has changed? I have never had to pay interest before as I always settle the account in full before the due date.
Helpful (0)
Replies (7)0
Replies (7)SK
Steve K's updateReviewer Update
14 Apr 2026, 13:08I am away working in Mauritius, so please email me on *** or call on +***8
SK
Steve K's update14 Apr 2026, 13:08
Reviewer Update
I am away working in Mauritius, so please email me on *** or call on +***8
Capitec Bank's replyOfficial
14 Apr 2026, 14:36Hi, I see you need help with interest charges on your credit card.
Best regards,
Capitec Bank's reply14 Apr 2026, 14:36
Official
Hi, I see you need help with interest charges on your credit card.
Best regards,
Capitec Bank's replyOfficial
14 Apr 2026, 15:12Thanks for your time today! 😊 If you’re happy with my service, a 5-star rating would mean a lot. Feel free to reach out anytime—have a great day! 🌟
Wishing you a peaceful day filled with calm, and a week that brings nothing but good news🌟
Best regards,
Capitec Bank's reply14 Apr 2026, 15:12
Official
Thanks for your time today! 😊 If you’re happy with my service, a 5-star rating would mean a lot. Feel free to reach out anytime—have a great day! 🌟
Wishing you a peaceful day filled with calm, and a week that brings nothing but good news🌟
Best regards,
SK
Steve K's updateReviewer Update
14 Apr 2026, 18:51Thank you for replying. Please refer to the incident number as supp**** by your call centre agent.-***
Why are you charging interest on the account when I actually settled more than necessary amount, before the due date .
I look forward a valid explanation for this, otherwise I expect a credit to be passed for this incorrect charge.
Thank you
Why are you charging interest on the account when I actually settled more than necessary amount, before the due date .
I look forward a valid explanation for this, otherwise I expect a credit to be passed for this incorrect charge.
Thank you
SK
Steve K's update14 Apr 2026, 18:51
Reviewer Update
Thank you for replying. Please refer to the incident number as supp**** by your call centre agent.-***
Why are you charging interest on the account when I actually settled more than necessary amount, before the due date .
I look forward a valid explanation for this, otherwise I expect a credit to be passed for this incorrect charge.
Thank you
Why are you charging interest on the account when I actually settled more than necessary amount, before the due date .
I look forward a valid explanation for this, otherwise I expect a credit to be passed for this incorrect charge.
Thank you
SK
Steve K's updateReviewer Update
16 Apr 2026, 09:55Still no logical answer or breakdown ??
SK
Steve K's update16 Apr 2026, 09:55
Reviewer Update
Still no logical answer or breakdown ??
SK
Steve K's updateReviewer Update
19 Apr 2026, 19:36Still nothing from Capitec - so disappointing
SK
Steve K's update19 Apr 2026, 19:36
Reviewer Update
Still nothing from Capitec - so disappointing
Capitec Bank's replyOfficial
21 Apr 2026, 09:28Good day Steve,
In response to your complaint, kindly refer to our email correspondence sent on 21 April 2026, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter.
Kind regards
Capitec Bank
In response to your complaint, kindly refer to our email correspondence sent on 21 April 2026, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply21 Apr 2026, 09:28
Official
Good day Steve,
In response to your complaint, kindly refer to our email correspondence sent on 21 April 2026, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter.
Kind regards
Capitec Bank
In response to your complaint, kindly refer to our email correspondence sent on 21 April 2026, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter.
Kind regards
Capitec Bank
Best regards,