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keenan D

1 reviews | Active since Nov 2011

21 Jun 2017, 17:21

Incorrect information on website

<p>So i decided to apply for a loan with Capitec as they offered a good term on thier personal credit. I was called back quite promptly after applying and thought i had made the right choice.</p> <p> </p> <p>The issues started after my latest bank statements were requested but because i was getting paid the next day , i was told that i should wait until my salary was deposited and resend the bank statement with my salary reflecting. I sent the bank statement and was told that there were transactions missing(note the email stated that i should a bank statement with my salry reflecting).</p> <p> </p> <p>I eventually sent the documents today and told that i was approved but i was given a term that did not work for you when i asked your consultant why i cannot have a longer term i was told that she doesnt know and that is the term the system. provides.</p> <p> </p> <p>Could you please update your website with the correct loan terms as it was quite time consuming dealing with your consultant, in future i would stick to established financial brands.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jun 2017, 09:35
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank