Incorrect information from you cost me R1000

<p>I recently had to replace my bank card due to damage on the security chip.</p> <p> </p> <p>When I went to the branch I asked spesificly if my online banking and shopping will need to be setup again, and was informed that there is no need to do so.</p> <p> </p> <p>A few weeks later I tried to redeem a R1 000 takealot gift voucher and had to make a small by payment for the product. I redeemed the Voucher, however when I tried to use my banking detail, I received an error message stating that my online banking must be activated.</p> <p> </p> <p>I phoned the support number, was informed that the information was incorrect that I received at the branch, that I had to go there again to activate the online purchases since they cant assist me over the phone.</p> <p> </p> <p>Went to the branch, got that sorted....only to find out that the voucher is now no loner redeemable due to the transaction error I received with the previous purchase.</p> <p> </p> <p>This could have been easily avoided if your consultant assisted me correctly the first time. Now I have a R1000 voucher that is no longer usefull, because I was mis-informed by your staff.</p> <p> </p>