Incorrect information

Good day,

I need your assistance, last year I paid the school kids before the end of the year and the schools advised me to stop the debit orders(not Debi check), because it will continue to deduct, I then went to the Capitec branch and stopped the 2 debit orders, the consultant at the branch advised me that I have to come back to the branch this year to activate it again, I went to one of your branches in East London Eastern Cape, explained the situation to the consultant and requested for the debit orders to be activated, but the consultant advised me that I don't have to activate it, I see now on the app that it(Port Rex High and Crewe Primary School) is showing under stopped debit orders, so that means that if the schools want to debit tomorrow it won't go through.....I explained everything in detail to your consultant, but she told me it doesn't need to be activated?

Please assist urgently, because if the debit order doesn't go through then the agreement I have with the schools will be cancelled and I'll be held liable for charges?

Thank you,

Johan Jacobs