Incorrect information and run around

Incorrect information and frustration

I opened an account at Ferndale village.

The service was good just frustration and incorrect information which was not the consultant but the call centre

I registered for online banking and shopping.

After opening the account and making a deposit i went to do online shopping.

I kept receiving an error message please check card details, cv and expiry date on the decline from both websites.

I phoned Ayanda at the call centre and she advised that I must register for online shopping which is a separate registration from the internet banking

After going back to the branch through 30 min traffic i was advised that the information i received from Ayanda was incorrect and I did not have to go back to the branch.

I phoned the call centre again from the branch and was advised that its one registration.

After coming back home after 45 min traffic I still cannot do on line shopping as I still have an error.

The same error Help?????