incorrect information and bad service

I called through to the call centre and spoke to one person whom I advised I was unable to access the account online and do online shopping she advised me to try again until I got suspended I called in 2 time before getting through to someone else that advised there was no manager on site, I don't know how it's possible when the one had advised literally 2minutes ago for me to allow suspension and manager would call I am still waiting for the call