Incorrect Information

I have had a Capitec Accuont for a while and my Android App has been blocked ever since. Never was I told that I could ONLY access the App from the cellphone number provided to the bank. I therefore tried to access it via my tablet, and it has subsequently been blocked.<br> <br> I called your call center on Wednesday and was asked more questions than I can remember, and the call center agent confirmed that he will reset my device and it should work.<br> <br> Alas, this did NOT happen, only to call the call center again to be told that this could not be done via the call center but I have to go to my branch. Problem - I am away at the moment, and WHY do I get told one thing by one agent and the complete opposite by another. <br> <br> Problem now is that I can't access my app and I cant visit my branch. Please provide me with an explanation about the different information as this is not acceptable.