Incorrect deposit

I accidentally made a deposit to a wrong number. When I found out I immediately called the bank. The consultant advised that they first need to get a hold of the account holder and advise her that an incorrect deposit was made into her account, and only IF she AGREE for the money to be taken or reversed will they deposit the koney back into my account. How the ****, when the lady did not work for the money... How the **** when a mistake has been made, I fully understand that an administrative fee will apply. But to not give my money back because I made a stupid mistake which any other human being can make. How can the account holder have the last say of money that is not hers? How is this possible? I stand by my word that capitec is the ****iest EVER!!!