Incorrect Debit order still not sorted out

January 2015 my husband changed from Absa to Capitec and all his debit orders were changed with the exception to his Capitec loan. Ironically Capitec advised the company's on my husband's behalf yet failed to see to their own interest. As there were no funds in Absa the account was now in a debit balance. My husband advised Capitec since it was their fault for the return debit. To date he has not received any further communication from Capitec and both the Zevenwacht Mall and Eerste River branches have tried to assist but unfortunately there is only so much a branch can do. My husband had to pay the debit balance to avoid any further interest being accumulated as Capitec has not come to the party. This beyond pathetic! Because someone forgot to do their job properly my husband had to sort it out. Not even any feedback since April this year.