Incorrect Debit Order Date

Last month I called in to request my debit order dates be changed from the 25th of the month to the 30th of the month. Due to the fact that I was informed by our HR that my salary for April will only be paid into my account on the 30th. I informed Capitec of this, spole to a consultant on Whatsapp as well as a telephone call. But this morning the 26th April I received an SMS from Capitec informing me my debit order for the 25th for my credit card was unsuccessful and I have to make payment urgently.

This is a direct complaint against the consultant who asisted me and assured me that the date has been amended to the 30th. This error on her part now affects my credit score.

Can Capitec please acknowledge this error and fix it so that my debit order reflects the correct date as well as any incorrect information reported to the credit bureau as it will affect my credit rating.

Please assist me urgently.