Incorrect debit date

Hi I'm not happy at all with what your bank is doing. I have a loan with your bank which I'm supposed to pay on the last day of each month. But since the loan has been active you debit my account sometimes on the 26th, 27th, 28th, 29th and 30th day of the month and only to find that the last day of the month is the 31st.

I'm not happy at all about this, cause sometimes I get money from a someone which I'm supposed to use for something very important. Then when I open my app, I see that my accounted has been debited to pay my loan for that month. I have raised this issue before at one of your branches.

But I have had enough of what you are doing, I'm more than willing to get another loan and settle yours so that I can have control of my account back. I definitely going to approach the banking ombudsman and tell them about what your bank is doing. I'm very sure that I'm not the first, only and last person experiencing this very terrible behavior.