Incorrect credit status on account profile

This is my 2nd time in the pass 3 months Im writing about Capitec Bank. I have an incident number ***3 from Funzani dated the 08/10/2019.. Whereby she/he confirm thaty query was escaleded... On the 10/10/2019 I received a sms with incident number ***1 from Mariska saying that she will be dealing with my query. Today I called Mariska... She told that she will forward my query to the relevant department and told me not in so many words that she can't actually help me. I told Mariska that I will lodge again a complain on this platform to draw the attention of Capitec Bank. Capitec Bank load my status on their system as under Debt Review... I send the letters from NCR stating that I'm not under debt review and that they need to correct my status... It's already 3 months that I'm struggling to get my status corrected.