Incorrect credit rating on Capitec App

I have been a Capitec Client for well over 8 years now and while I am happy with their other services, I have recently been extremely confused at my credit rating on their app. Their app offers a credit rating that is very inaccurate. My current credit rating is on the lowest scale labelled as "weak" and according to Capitec this rating is based on my "Compuscan Credit Bureau score - meanwhile, Compuscan's credit rating is way higher than "weak". Secondly, I because I know that I maintain a very good credit, with no debts to my name, I checked when this information was last updated, on the Capitec App, it indicates that this score was last updated on 22 Jun 2019. It is now 27 Feb 2020 and my score is still "weak".

Capitec, this is very incorrect information, falsely reported and not timeously updated. This feature is messing up with one's ability to access credit and making it unpleasant to bank with a bank that clearly sees me as a bad payer. Kindly ensure that you IMMEDIATELY update my credit score or remove the rating feature from your app because the app developer clearly cannot update this very important information.