WK
Wandipha K

1 reviews | Active since Mar 2021

16 Mar 2021, 16:37

Incorrect credit card account

Please assist I did transfer on the app for my Standard Bank credit card but Standard bank is saying that the account number is incorrect but it us pre filled on the app I did the first payment on the 30/11/2020 R 200 and the second one 01/03/2021 R300 I went to Standard bank with proof of payment but I'm not being assisted. I went back to Capitec and I was told a recall would charge me R160 which is a lot please assist with allocating the funds cause they account number is wrong on the capitec app.

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Mar 2021, 17:08
Official
Good day Wandipha

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank