Incorrect Credit Bureau Listing & Unfair Treatment

I am writing to formally express my disappointment and concern regarding how my recent loan repayment matter has been handled by Capitec Bank.

I currently have a personal loan with Capitec, and unfortunately, I missed a scheduled debit order due to insufficient funds on the debit date. I promptly contacted the bank and requested a re-run of the debit order within three days, as funds would then be available. Capitec proceeded to deduct the outstanding amount four days later—well within a reasonable time frame and without any deliberate delay or refusal on my part to meet my repayment obligation.

To my dismay, I have now discovered that Capitec has listed me with the Credit Bureau for a missed payment, despite the payment being made less than 7 days after the initial debit failure. Furthermore, during this period, I received multiple calls from your recovery call centre, all of which I answered and explained the situation in good faith.

I find this treatment extremely unfair and damaging. To be penalised on my credit record for one short delay—corrected in less than a week—is unjust, especially when I took proactive steps to address the matter. It is my understanding that standard credit practice generally allows for a reasonable grace period before such serious measures are taken.

I hereby request the immediate removal of the incorrect listing from my credit record and a formal confirmation that my profile has been updated accordingly.

Should Capitec fail to resolve this matter swiftly, I will have no option but to escalate the issue to the National Credit Regulator and the Credit Ombudsman, as this incorrect listing is now unfairly affecting my credit score and future financial standing.

Please treat this matter with the urgency it deserves.