TM
Tshepiso M
1 reviews | Active since Nov 2018
23 Nov 2018, 10:06
Incorrect assistance
Yesterday 22/11/2018 I went to a Capitec Bank branch at Maponya Mall the one outside facing the parking lot. I was assisted by Thatohasti short for Thato CREDIT ticket number 177, asked her to check if the banking details have been updated to Standard bank she confirmed they have been. To my surprise this morning the debit order did not go off . I understand this may have been an error on her part however this is an inconvenience as I'll now have to make transfers to the loan account myself or go and make manual payments.
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Capitec Bank's replyOfficial
23 Nov 2018, 10:21Good day
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply23 Nov 2018, 10:21
Official
Good day
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
Best regards,