Incorrect amount received from the ATM

Tuesday the 8/2/22 at 14:02 I withdrew an amount of R3000 at the Maponya mall branch and the atm gave me R2000 and got inside the branch to log a complaint,then their consultant helped me to log a complaint and said someone will make contact in 24 hrs if not less then at 15:28 I withdrew another R1000 at the same branch,now on the 10/2/22 I went to the Clearwater branch and the consultant tells me the ticket locked was closed and no further investigation will be done because their findings are that their machine gave me a correct amount….Can Capitec bank refund me my hard earned money