Incorrect amount paid on loan account

<p>In March 2017, I made an accidental payment of R20000 on my loan account instead of R2000. For the past few months I've been trying to rectify this. Everytime I go to the bank, they say that they can't help me. Now I'm unemployed and I really need the money. I am arrears on my account and I have no source of income. </p> <p> </p> <p>Can you please help? I have no way to support my family. </p>