SZ
Sindile Z
1 reviews | Active since Jun 2020
25 Jun 2020, 08:01
Incorrect agreement
I have a loan and credit cardwith capitec bank, I made arrangements with them in May 2020 that they deduct R1500.00 on my loan because I was affected with COVID19 salary's cut. I cannot to pay full amount every month. They agreed to my arrangements and gave me 3months aggrement. Last month they deducted the R1500, today they deducted more than R8000 in my account.
I don't understand how capitec works, what is the meaning of arrangement, they took all my salary, I'm the sole bread winner at home, what do they expect me to do when they take all the money in my account.
I want them to return all the money in my account today and deduct the money that we agreed to. If they don't I'm going to report them to the customer complaints commission.
Helpful (0)
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Replies (3)
Capitec Bank's replyOfficial
25 Jun 2020, 09:22I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply25 Jun 2020, 09:22
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
SZ
Sindile Z's updateReviewer Update
28 Jun 2020, 08:22I received a call from Nothemba Nobanda on Friday morning (26/06/20), she apologized for what happened and promised me that the matter will be resolved as soon as possible.
Around 13:00 same day I called their office and spoke to Kealeboga Mothupi, I explained everything to her, she told me that the money is approved for reversal and is sent to client services, If I didn't receive it, I must call before they knock off because they are not working on weekend.
I called again just before 16:00 and spoke to Natasha, I explained the same story to her, she then told to hold she wants to check on her system. She put me on hold for more than 25 minutes, she didn't even bother to call me back.
I was supposed to have knocked off at 15:00 but I stayed until 16:00 trying to resolve this matter with capitec but they didn't help me.
When I got home I called the customer care at 17:10 and spoke to a guy,i forgot his name. He told me that the money is reversed it should be in my account by Saturday.
I woke up in the morning and there was nothing in my account, I called capitec and spoke to Lebohang, she told me that their system is down I must call after two hours.
I called after two hours (12:03)and spoke to a lady, she told me that the money is reversed, it should be in my account by the end of the day.
As I'm writing this message, I still haven't received my money back. It is Sunday, I don't have food, I'm only left with R70 in my account. The electricity is almost finished. I don't even know what to do or say to my kids. Because of Capitec and it's employees who took my all my money and when I wanted it back they kept on promising me lies.
How long does it take to reverse money from Capitec to Capitec? Because what I know is that it is done emmidietely. They promised me that hat the money will be in my account by Friday, knowing very well that they are not working on weekend and I can't get hold of them, client services works until 13:00 on Saturday.
I am highly disappointed and angry at the same time. Capitec doesn't care about it's customers, they only care about making money only. I WANT MY MONEY BACK TUUU, MY KIDS ARE STARVING BECAUSE OF YOU.
Around 13:00 same day I called their office and spoke to Kealeboga Mothupi, I explained everything to her, she told me that the money is approved for reversal and is sent to client services, If I didn't receive it, I must call before they knock off because they are not working on weekend.
I called again just before 16:00 and spoke to Natasha, I explained the same story to her, she then told to hold she wants to check on her system. She put me on hold for more than 25 minutes, she didn't even bother to call me back.
I was supposed to have knocked off at 15:00 but I stayed until 16:00 trying to resolve this matter with capitec but they didn't help me.
When I got home I called the customer care at 17:10 and spoke to a guy,i forgot his name. He told me that the money is reversed it should be in my account by Saturday.
I woke up in the morning and there was nothing in my account, I called capitec and spoke to Lebohang, she told me that their system is down I must call after two hours.
I called after two hours (12:03)and spoke to a lady, she told me that the money is reversed, it should be in my account by the end of the day.
As I'm writing this message, I still haven't received my money back. It is Sunday, I don't have food, I'm only left with R70 in my account. The electricity is almost finished. I don't even know what to do or say to my kids. Because of Capitec and it's employees who took my all my money and when I wanted it back they kept on promising me lies.
How long does it take to reverse money from Capitec to Capitec? Because what I know is that it is done emmidietely. They promised me that hat the money will be in my account by Friday, knowing very well that they are not working on weekend and I can't get hold of them, client services works until 13:00 on Saturday.
I am highly disappointed and angry at the same time. Capitec doesn't care about it's customers, they only care about making money only. I WANT MY MONEY BACK TUUU, MY KIDS ARE STARVING BECAUSE OF YOU.
SZ
Sindile Z's update28 Jun 2020, 08:22
Reviewer Update
I received a call from Nothemba Nobanda on Friday morning (26/06/20), she apologized for what happened and promised me that the matter will be resolved as soon as possible.
Around 13:00 same day I called their office and spoke to Kealeboga Mothupi, I explained everything to her, she told me that the money is approved for reversal and is sent to client services, If I didn't receive it, I must call before they knock off because they are not working on weekend.
I called again just before 16:00 and spoke to Natasha, I explained the same story to her, she then told to hold she wants to check on her system. She put me on hold for more than 25 minutes, she didn't even bother to call me back.
I was supposed to have knocked off at 15:00 but I stayed until 16:00 trying to resolve this matter with capitec but they didn't help me.
When I got home I called the customer care at 17:10 and spoke to a guy,i forgot his name. He told me that the money is reversed it should be in my account by Saturday.
I woke up in the morning and there was nothing in my account, I called capitec and spoke to Lebohang, she told me that their system is down I must call after two hours.
I called after two hours (12:03)and spoke to a lady, she told me that the money is reversed, it should be in my account by the end of the day.
As I'm writing this message, I still haven't received my money back. It is Sunday, I don't have food, I'm only left with R70 in my account. The electricity is almost finished. I don't even know what to do or say to my kids. Because of Capitec and it's employees who took my all my money and when I wanted it back they kept on promising me lies.
How long does it take to reverse money from Capitec to Capitec? Because what I know is that it is done emmidietely. They promised me that hat the money will be in my account by Friday, knowing very well that they are not working on weekend and I can't get hold of them, client services works until 13:00 on Saturday.
I am highly disappointed and angry at the same time. Capitec doesn't care about it's customers, they only care about making money only. I WANT MY MONEY BACK TUUU, MY KIDS ARE STARVING BECAUSE OF YOU.
Around 13:00 same day I called their office and spoke to Kealeboga Mothupi, I explained everything to her, she told me that the money is approved for reversal and is sent to client services, If I didn't receive it, I must call before they knock off because they are not working on weekend.
I called again just before 16:00 and spoke to Natasha, I explained the same story to her, she then told to hold she wants to check on her system. She put me on hold for more than 25 minutes, she didn't even bother to call me back.
I was supposed to have knocked off at 15:00 but I stayed until 16:00 trying to resolve this matter with capitec but they didn't help me.
When I got home I called the customer care at 17:10 and spoke to a guy,i forgot his name. He told me that the money is reversed it should be in my account by Saturday.
I woke up in the morning and there was nothing in my account, I called capitec and spoke to Lebohang, she told me that their system is down I must call after two hours.
I called after two hours (12:03)and spoke to a lady, she told me that the money is reversed, it should be in my account by the end of the day.
As I'm writing this message, I still haven't received my money back. It is Sunday, I don't have food, I'm only left with R70 in my account. The electricity is almost finished. I don't even know what to do or say to my kids. Because of Capitec and it's employees who took my all my money and when I wanted it back they kept on promising me lies.
How long does it take to reverse money from Capitec to Capitec? Because what I know is that it is done emmidietely. They promised me that hat the money will be in my account by Friday, knowing very well that they are not working on weekend and I can't get hold of them, client services works until 13:00 on Saturday.
I am highly disappointed and angry at the same time. Capitec doesn't care about it's customers, they only care about making money only. I WANT MY MONEY BACK TUUU, MY KIDS ARE STARVING BECAUSE OF YOU.
SZ
Sindile Z's updateReviewer Update
28 Jun 2020, 08:24Incident# ***6 CM Collection
SZ
Sindile Z's update28 Jun 2020, 08:24
Reviewer Update
Incident# ***6 CM Collection