PS
Phindile S
1 reviews | Active since Jul 2025
26 Jul 2025, 17:13
Incorrect account number money trace
I made a payment of R800 from my Capitec account ***) on 16 July 2025 to an invalid FNB account (***). The money has not reflected anywhere, and the FNB account seems not to exist.
I urgently need Capitec to trace the payment and assist with a refund or reversal. Please assist urgently.
Phindile Sithole *** ***
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
26 Jul 2025, 18:36Good day Phindile,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Jul 2025, 18:36
Official
Good day Phindile,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PS
Phindile S's updateReviewer Update
26 Jul 2025, 20:34Thank u so much for quick response, I will patiently wait for further feedback
PS
Phindile S's update26 Jul 2025, 20:34
Reviewer Update
Thank u so much for quick response, I will patiently wait for further feedback
PS
I am disappointed with Capitec’s response to my complaint. I was told I used PayShap for a payment I made on 16 July 2025, but that is not true — I made an immediate EFT payment, not PayShap.
I have proof of payment showing that the R800 was sent from my Capitec account ***) to an invalid FNB account (***). This means the payment should have failed or bounced back.
I am asking Capitec to stop delaying and assist me in tracing the money and refunding me immediately. This is a serious matter, and I am stressed about losing my hard-earned money.
Please do the right thing and help me recover my funds. I am available to send the proof again if needed.
Phindile Sithole
📞 ***
📧 ***
Phindile S's updateReviewer Update
28 Jul 2025, 12:17I am disappointed with Capitec’s response to my complaint. I was told I used PayShap for a payment I made on 16 July 2025, but that is not true — I made an immediate EFT payment, not PayShap.
I have proof of payment showing that the R800 was sent from my Capitec account ***) to an invalid FNB account (***). This means the payment should have failed or bounced back.
I am asking Capitec to stop delaying and assist me in tracing the money and refunding me immediately. This is a serious matter, and I am stressed about losing my hard-earned money.
Please do the right thing and help me recover my funds. I am available to send the proof again if needed.
Phindile Sithole
📞 ***
📧 ***
PS
Phindile S's update28 Jul 2025, 12:17
Reviewer Update
I am disappointed with Capitec’s response to my complaint. I was told I used PayShap for a payment I made on 16 July 2025, but that is not true — I made an immediate EFT payment, not PayShap.
I have proof of payment showing that the R800 was sent from my Capitec account ***) to an invalid FNB account (***). This means the payment should have failed or bounced back.
I am asking Capitec to stop delaying and assist me in tracing the money and refunding me immediately. This is a serious matter, and I am stressed about losing my hard-earned money.
Please do the right thing and help me recover my funds. I am available to send the proof again if needed.
Phindile Sithole
📞 ***
📧 ***