Inconvinienced and then refused a branch manager.

I went to update my personal details, was told at the door that documents were correct by Percy who checked for me and then two hours later after waiting for my number to be called was told the documents were incorrect by the consultant who attended me when I told her that they were confirmed she said she confirmed with the branch manager, So I went back to ask the one at the door which is this Percy but why did you tell me that the documents were correct he said it was a mistake and then he laughed at me, when I asked to speak to the branch manager he said no she's busy when I said go call her, let her tell me she's busy herself he told me no if I want to see her I must wait for the branch to close and the whole time he was laughing making a fool me and he even told me I can stand there the whole day if I like he is not going to call her for me because he already told me that he made a mistake and that their branch manager is busy. If he was able to do that to me how many clients does he do that to and I am pregnant my blood pressure went up sky high because of him and I have been banking at Capitec for more than five years now to be getting such treatment from a consultant.