LD
Lefty D
1 reviews | Active since Jul 2023
25 Jul 2023, 13:05
Inconvenient unauthorised profile alterations
On several occasions, I have found myself having to go into a branch to reactivate USSD banking because Capitec thinks they can alter my banking profile however they please without my consent. Not even a courtesy communication.
For them, it's more money each time you use a branch to reactivate but they will hide it behind the security reason/inactivity. Today I had to endure their horrible queues just so I can do an intra-account transfer which could have been avoided had they not altered my preferences without my CONSENT.
So frustrating!!!!
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Replies (2)
Capitec Bank's replyOfficial
25 Jul 2023, 16:45Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply25 Jul 2023, 16:45
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
LD
Lefty D's updateReviewer Update
04 Aug 2023, 11:18I still haven't received any feedback from Capitec except an acknowledgment of receipt and advise that they will give comprehensive feedback on 01.08.2023. It is now 3 days late.
LD
Lefty D's update04 Aug 2023, 11:18
Reviewer Update
I still haven't received any feedback from Capitec except an acknowledgment of receipt and advise that they will give comprehensive feedback on 01.08.2023. It is now 3 days late.