Inconvenient system useless call center

Declined with sufficient in my account I want those charges to be reversed tried to call the customer help line spoke to a lady called Buyiboni @12:50pm she ddnt give me her surname told me I have failed security questions, to go the nearest branch how inconvenient!!!!!!!, I keep when swiping keeps declining... have checked on my Online banking all seems to be fine VERY UNHAPPPY RIGHT NOW