Inconvenience galore

I lost my card at a bar and 2 hours later it went off as it was loaded for Bolt. I called them immediately, around 03:30. We successfully blocked the card and I was told I will get a new card and the ***** department will call me.

I lost my card on Sunday 24 July. My card was delivered yesterday, 1 August. Mind you, they don't have cardless withdrawals or any alternative really to use if I am gonna wait that long. I had no access to cash or card services for over a week. That didn't matter to them or their sense of urgency.

The ***** department only called me today, 2 August, to start on the case. In 2022, they want to start that case today.

I have app**** for a business account with FNB last night and my card is already on the way to me. It's gonna cost me more but that extra money is buying peace of mind.

Do yourself a favour, do not cut costs trying to save money by joining merCANTile. They absolutely CAN'T.