pM
phathilizwe M
1 reviews | Active since Apr 2020
18 Apr 2022, 06:15
Inconvenience
Logged a claim 5days ago, yet Capitec claims to payout within 24 hours, so inconvenient, when you call their call center they keep telling you to wait.
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Replies (3)pM
phathilizwe M's updateReviewer Update
18 Apr 2022, 06:29If this is going to be your reply, rather shut up, because I need immidiate help.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
pM
phathilizwe M's update18 Apr 2022, 06:29
Reviewer Update
If this is going to be your reply, rather shut up, because I need immidiate help.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's replyOfficial
18 Apr 2022, 07:35Good day Phathilizwe
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Apr 2022, 07:35
Official
Good day Phathilizwe
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
pM
phathilizwe M's updateReviewer Update
03 May 2022, 09:29Capitec did Remove the deceased member from my policy, yet they sti deducting the premium for the deceased.... Am so confused, or maybe I didn't read the terms and conditions of the policy, that maybe if the member dies you still going to pay the premium although his no more. 🤷♂️
pM
phathilizwe M's update03 May 2022, 09:29
Reviewer Update
Capitec did Remove the deceased member from my policy, yet they sti deducting the premium for the deceased.... Am so confused, or maybe I didn't read the terms and conditions of the policy, that maybe if the member dies you still going to pay the premium although his no more. 🤷♂️