Inconvenience caused

I can’t believe how slow the service is at the capitec call centre. I called in for a settlement letter on Saturday and the lady said I will receive it in 24hrs,I then called in yesterday to inform them I have not received it and the lady I spoke to said 3 days. Why offer the service to request a settlement letter over the phone if u fail at delivering a convenient and hassle free service for clients. What’s so hard about generating a settlement letter automated by a system and simply emailing it to a client. This is pathetic coming from capitec I never expected this...and I still haven’t received my settlement letter today still!