Inconvenience and not so good service

I have reported to capitec that I wasn't working , but have recently started a learnership programme, and made arrangements accordingly. And since then I have calling them each time I got paid my peanuts to take the amount we agreed on, but refund me the difference. But now it's hard and costly for me to call each time they deduct more, because I work at a plant , with awkward shifts , so I don't have convenience of time to go to the bank or even take calls at times. On the 26th September , a consultant called and made a cash arrangement and said the deductions would stop, (Boitumelo) and also said he would send me a number I could send for a call back because I had complained that I'm spending a lot of airtime calling the call centre every time. And to my surprise , no sms was sent and now I was waiting for a deposit so I could get to work, but the system has yet again deducted. Now I'm stranded , can't call and can't get to work. And the notifications only work when there's money out, and later say money is in when it's already gone. Please I need that money back pronto or else I won't have any job to pay anyone back. And please do something about your system or refund me without calling you, because I'm on the verge of leaving capitec as my bank, I won't live like this, I'm tired. Right now I'm a very unhappy client.