Inconstent, very inconsistent and uninterested in helping clients

So, Im not going to have food for the next couple of days... and will incur alot of penalties from debit orders bouncing... WHY you ask... I am a freelancer and get my monthly income paid from overseas... and this has been happening for the last 5 months... no issues. A WISE payment is made and in less than 24 hours the money is in my account... NO WORRIES.... EXCEPT this month... this month Capitec decides to withhold my payment as the beneficiary name suddenly does not correspond with the name on the account.... EISH My ID says my name is Gideon... The payment says its DEON... so F&%$k me... we cannot release the money and the explanation I gave and question I asked regarding "WHY NOW" is ignored and I now have to ask my client to cancel the payment and redo... which means that I will only get paid sometime NEXT WEEK!!!!! Thank you Capitec for the AMAzing service... thank YOU very much... please dont contact me regarding this as this seems to be par for the "inconsistent" course.... please do things to help your clients....NOT break your client.