Inconsistent line of communication and the worst service

So last month I was at the Capitec branch in Braamfontein to get assistance with my app, this after purchasing data so that I can download the app from playstore and reactivate it, only to find that I have to go to the branch, to be asked why I didn't do it my self, and whether I purchased a new device, which the answer to all those were no and how. Every time I tried reactivating my remote banking app, I'd get an error message saying I have to go to a branch....pathetic. After being assisted with the app I asked the teller to please assist with increasing my limit, and she asked me again why don't I do it on the app, which I wasn't aware I could. Now this month I have another problem, Every time I try increasing my limit using my app, it gives an error sign advising that 5000 is the set limit for my type of card. So I decided to send an inbox to Capitec on Facebook and they responded and told me the same thing, but my question is why was I advised to use my app if doesn't do it.. this just goes to show that Capitec service is not up to standard as your staff doesn't even know their own product thoroughly, now I starting to ask myself if moving to Capitec over 7years ago was a good move, because it's years later and I believe they've had ample time to not only improve their image but their service as well. And you guys sending an e-mail to try explain yourselves about the viceroy report was pointless because there's just too many loopholes and iv reached a point where I'd rather join another bank that'll charge me higher bank charges than have to put up with anymore nonsense from Capitec...With this ****py bank if it's not the actual service it's appauling attitudes from tellers like I'm begging to be a client of Capitec. I'm disgusted and freakin annoyed by this bank