Inconsistent Feedback

I've had this query for some time and have enquired the same on numerous occasions, but every time i'm given different feedback. I've enquired about the same challenge last week and the feedback was as follows:

From: Client Care Centre (Business Support Centre) ********** Sent: Thursday, 19 October 2017 15:52 To: Samantha Daniels Subject: Incident# ********** 4

Good day Ms Daniels

Thank you for taking the time to raise your concerns.

Please note that we extract information from the credit bureaus when an application for credit is received, we do not feed the information to the credit bureaus when an application is conducted.

I apologise for any inconvenience caused.

Should you have any further queries in this regard please contact our Credit department on ********** .

Kind regards Janine Adonis Agent: Service Admin BSC: Service Administration

My response to the above was as follows: Good day.

Thank you for the feedback.

My question still remains, what is the process in order for my status to be updated and no longer reflect as “ under administration”. What do I need to do.

Kind Regards

Is there anyone that can provide me with adequate and consistent feedback with regards to getting my status updated as i'm not under administration as its currently reflecting.