AB
Albertus B

1 reviews | Active since Aug 2017

18 Jan 2018, 22:41

Inconsistency with my account

Nearly 6years i paid an outstanding amount which was in arrears for the amount of 1318.08 in full but still till today i have a handover status with this bank.My ref nr is 9KZ ********** 479.I have been told by staff members of this bank at their head office that they have removed names from this handover status yet i am still struggling with no help

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Jan 2018, 10:01
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 8 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply23 Jan 2018, 10:51
Official

Good day Mr Bock

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank