Inconsistency

I received an SMS from capitec bank that my account has been frozen due to the update of VICA requirements....the SMS stated that I should provide them with a proof of residence and my ID.....I went there on Thursday to provide them with the documents... The person assisting me said that the proof of residence is not acceptable as it was not addressed to me, it said to whom it may concern and not to Mr Francis Hughes....I contacted the person from who I am renting to fix the issue.This was done the next day and I went back..Then it was again not accepted because it does not have the amount on which I am paying for the flat.....It was also a problem because it was not posted to me....Why should someone post this document to me if they live in the apartment next to me..?????? I have a issue with all of this because the consultants all have different requirements and in the process they are wasting my time and putting unnecessary stress on the client.... Do not send me SMS asking for certain documents and when I do have different demands.I have never caused this bank any problems regarding payments or anything,but I can not say the same about them.I am not happy about this service...