Item: Capitec Bank
Rating: 1
Author: Albertus B

Capitec Bank's replyOfficial

18 Aug 2017, 08:22

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply18 Aug 2017, 08:22

Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

AB

Albertus B's updateReviewer Update

25 Aug 2017, 11:21

Hi today is the 5th day according to your previous message i received relating to the issue with capitec bank and nothing yet so far

AB

Albertus B's update25 Aug 2017, 11:21

Reviewer Update

Hi today is the 5th day according to your previous message i received relating to the issue with capitec bank and nothing yet so far

Capitec Bank's replyOfficial

30 Aug 2017, 17:42

Hi Mr Bock

Thank you for provided us with an opportunity to engage with you. You confirmed being happy with the explanation provided and guidance to hopefully resolve the matter. As a result the matter has now been closed as an explanation was provided.

Kind regards

Donorique

Best regards,

Capitec Bank's reply30 Aug 2017, 17:42

Official

Hi Mr Bock

Thank you for provided us with an opportunity to engage with you. You confirmed being happy with the explanation provided and guidance to hopefully resolve the matter. As a result the matter has now been closed as an explanation was provided.

Kind regards

Donorique

Best regards,

AB

Albertus B's updateReviewer Update

25 Jul 2019, 12:42

Hi its me again I am still unhappy with capitec bank for not assisting I am still listed on their system as hand over status of which they are not been able to assist me with a loan.I was also inform by an unknown source that there was people being removed from their hand over status

AB

Albertus B's update25 Jul 2019, 12:42

Reviewer Update

Hi its me again I am still unhappy with capitec bank for not assisting I am still listed on their system as hand over status of which they are not been able to assist me with a loan.I was also inform by an unknown source that there was people being removed from their hand over status

Capitec Bank's replyOfficial

25 Jul 2019, 16:00

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank's reply25 Jul 2019, 16:00

Official

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank's replyOfficial

15 Aug 2019, 15:47

Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply15 Aug 2019, 15:47

Official

Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank

Best regards,

Inconsistence service