Inconsiderate Service for their customers

<p>i have a loan with capitec bank, i took out the loan when i was still earning the higher salary, then few months later there was a restructure at work, which led to my salary being reduced. i called capitec to ask for a reduction of payment and i was ased to email my current payslip and ID copies, which i did. then i got a reply that Hi, at the moment your account is not on arrears so we are unable to make payment arrangements for you.</p> <p>the reason why i made efforts to call and email is because i dont want to be in arrears hence i am trying to make arrangements.</p> <p>i went to the branch and was told to call the collections department. i called more than 4 times with this problem and i still get the same answer, or maybe i should change my bank altogether so that capitec doesnt get money for repayment then thats when i will get help with this..</p>