MT
Mmabatho T

1 reviews | Active since Sept 2016

16 Sept 2016, 15:41

INCONSIDERATE ********** *****S

<p>I have recently sold my vehicle and therefore a lump sum of money was paid into my account. Yesterday I went to the ATM to withdraw funds only to find that I was unable to do so. I then went to Capitec bank at Chris Hani Mall in Voslorus and was advised that my account was frozen as somebody transferred money into my account in the month of July. I told them that i received no additional funds in july yet they insisted that funds were transferred by someone who is currently under investigation for suspected *****. I was not provided with a bank statement to confirm that the funds were transferred. I cannot get hold of this ***** department. I have to fix my car which I use to bring in my monthly income BUT I CANNOT DO THAT BECAUSE THESE PEOPLE REFUSE TO LET ME WITHDRAW MY OWN MONEY. I AHVE KIDS TO FEED YET FOOD IS BEING TAKEN FROM THEIRS MOUTHS BECAUSE A QUALIFIED FINANCIAL INSTUTION IS REFUSING TO PUT THE WELLBEING OF THE CUSTOMERS FIRST. I NEED URGENT ASSISTANCE MR OR MRS CAPITEC CEO</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Sept 2016, 08:28
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Compaint Management

Capitec Bank