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Xolelwa X
1 reviews | Active since Nov 2022
01 Nov 2022, 20:16
Inconsiderate 45-day pending period to close credit card account.
I got a settlement letter for my credit card account today and I made the full payment. I called capitec to then close my account and I was told I had to wait for 45 days!!
I do not want to wait, I need that account closed, why am I being forced to keep something I do not want to keep? I need that credit card closed.
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Replies (2)
Capitec Bank's replyOfficial
01 Nov 2022, 22:10Good day Xolelwa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Nov 2022, 22:10
Official
Good day Xolelwa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Xolelwa X's updateReviewer Update
05 Nov 2022, 13:53It has been 4 days and I haven't heard anything from Capitec even though I was told I would be contacted the next day. Instead they charging me R81.47 for it. I have closed this credit card but I am still getting charged for it. I can not wait to stop using Capitec altogether.
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Xolelwa X's update05 Nov 2022, 13:53
Reviewer Update
It has been 4 days and I haven't heard anything from Capitec even though I was told I would be contacted the next day. Instead they charging me R81.47 for it. I have closed this credit card but I am still getting charged for it. I can not wait to stop using Capitec altogether.