INCOMPTENT CAPITEC STAFF

My boyfriend drew money at a standard bank ATM on the 29/05/2025 9:13. He called Capitec on the same day (he is a Capitec client) they referred him back to Standard bank and Standard bank referred him back his bank Which is Capitec. Capitec said it will take 2 weeks to get it resolved. One the12/06/2025 a lady from Capitec called and said the issue has been resolved on the 13/06/2025 a different guy calls and says the issue is not resolved and he must wait another 30 days. So are these people working for the same bank or does each consultant have his and hers own policy or rules. All i see here from Capitec stuff is INCOMPETENCE !!!!! They make Capitec look bad. Even if you walk into the branches its like they don't want to help you. No smile nothing.